WiFi Connected But No Internet Connection
Working remotely is largely dependent on a reliable internet connection. Sometimes, we experience that we are still Wi-Fi connected but we do not have an internet connection. This situation has become one of our frustration nowadays.
We, also have experienced the same especially when we need it the most. When we are about to report, attend webinars, and sent important emails as well.
But, do not worry anymore, we will give you the easiest way to solve this issue. You don’t need to look for a tech-savvy guy just to do it. Even you, without any tech background, can follow these simple steps.
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Restart Wireless Router or Modem
Let us first troubleshoot the main source of our WiFi connection – the router. If you haven’t done this before, then you should try it. Try turning off your device for 10 – 30 seconds. Then, turn it on again.
If this goes swiftly, then you got your WiFi connection back to normal.
Check your WiFi Modem Lights
If nothing happens after restarting your router, there might be a small problem. Double-check whether the “WLAN” is switched on or activated. Usually, it should be a blinking green light.
But if it is blinking a yellow orange light, it is safe to say that the ISP of Internet Service Provider is the problem of not having a WiFi connection. In most cases, you should call your ISP to troubleshoot your connection.
Another error that might cause WiFi connected but no internet connection error is the DNS. It may cause some conflict. So, the best way is to flush the DNS. Few random clicks will do the job. Follow these steps
- Click the Windows Icon at the Bottom Left of your Screen
- Type “CMD”.
- Type “ipconfig /flushdns”
In addition to that, you should also consider resetting the files stored by Windows 10 for accessing the internet thru the commands below.
- Click the Windows Icon
- Type “CMD”
- Type “netsh winsock reset” + enter
- Followed by “netsh int ip resest”
Also, set a new IP address by releasing the old one
- Click the windows icon
- Type “CMD”
- Type “ipconfig /release” + enter
- Followed by “ipconfig /renew”
By following these steps, you will have a new IP Address on your PC. In most cases, flushing DNS, and renewing IP addresses can solve the issue. But, if it is still not working, we will try a new one.
Use the Built-In Troubleshooter
If the ISP tells you that it is working on their side, then, most probably the problem is your WiFi Modem. Both PCs and Macs have built-in troubleshooter that helps us identify and solve the issue.
To run the Built-In troubleshooter, follow these steps.
- Right-click on the WiFi icon.
- Click “Troubleshoot problems”
- Select which network/s should be solved
- It will then give you the identified problem with steps on how to solve it.
Configure IP Address and DNS Manually or Automatically
Basically, all PC networks are set to automatically obtain DNS and IP Addresses. It is to reduce the IP conflicts in your network. But there are times that manually setting up your DNS and IP Address can solve your issue.
Follow these steps to change the IP settings in Windows 10
- Right-click on the WiFi icon
- Select “Open Network and Internet Settings”
A new window will pop-out
- Click the “Change Adapter Options”
- Right-click on your current network
- Select “Properties”
- Look for Internet Protocol Version 4 (TCP/IPv4)
- Double Click it or “Click Properties”
The IPv4 Properties Windows will Pop Out. Then you will have to choose between obtaining an IP address or manually, typing the IP address you want to use.
This time, I usually let the IP address “Obtain an IP Address automatically”, on the other hand, I prefer to “Use the following DNS server addresses” 220.127.116.11 on the preferred DNS server, while 18.104.22.168 for the Alternate DNS Server. Either way, both will work.
Restart your PC after changing the IP addresses.
Update Network Driver Issues
You might be using an old WiFi Router. Hence, it is not working because it has a corrupted driver that requires to be updated. It is needed to get some updates on its firmware for optimum performance.
The best way to do it is through device manager properties. Follow the steps below
- Click on the Windows Icon
- Type “Device Manager”, select it
- Click the dropdown menu of the “Network Adapter” option
You’ll see their different network adapters currently installed on your device. Each adapter should have its firmware updated to the latest version. To do that simple:
- Right-click on the adapter
- Select “Update Driver”
- Choose “Search Automatically for Driver Software”
If unfortunately, you really can’t connect to the WiFi, then you should manually download the latest firmware update of those adapters. Go to their manufacturer’s website, and download it. Once finished downloading, repeat steps 1 to 5. On the 6th step, select “Browse my computer for driver software”
It will then start installing the latest firmware of your drivers.
This setting disables and reinstalls network adapters and other networking components back to their default settings.
Resetting your network should be your last resort if all other configurations still have no signs of solving WiFi connected but no internet connection issue.
To do this, just simply;
- Click on the Windows icon button
- Type “Network Reset”
- Choose “Reset Now”
Your pc will restart.
Relax, resetting your network won’t affect your existing files and folders.
Call the ISP
If all other fails, then call your ISP for technical assistance. It is their primary duty – maintaining their subscribers connected to the internet. If those steps do not solve the issue, tell them your situation. They will send you technical staff to fix your problem. It would take long for them to dispatch personnel, so stay put.
The following steps are simple ways to configure and solve your issue. On my part, I usually perform manually changing my DNS server address. It will then solve the issue.
Also, common solutions for that problem are Flushing the DNS, releasing and renewing IP addresses using CMD.
Lastly, call the ISP, they will surely able to fix your issue in no time.